Terms & Conditions (CGV) – Naiko

These Terms & Conditions govern the use of the website www.naiko-beauty.com, operated by MJ ECOM LLC.
By accessing or purchasing from our website, you fully agree to these Terms.

1. Company Information

MJ ECOM LLC
Registered in the United States, State of New Mexico
Head office: Albuquerque, New Mexico, USA
Email: support@naiko-beauty.com

2. Scope

These Terms & Conditions apply to all purchases made on www.naiko-beauty.com and define the rights and obligations of both the seller (Naiko / MJ ECOM LLC) and the customer.

3. Products

Naiko offers beauty and nail-care products inspired by Japanese rituals.

We strive for maximum accuracy in our product descriptions, photos, and details.
However, slight variations in color, texture, or packaging may occur depending on batches or screen display.

All products are offered within the limits of available stock.

4. Prices

Prices displayed on our website are shown in the currency selected by the customer.
Taxes may be included or added at checkout depending on your region.

Naiko reserves the right to modify prices at any time; however, products will always be charged based on the price displayed at the time of payment.

5. Orders

Placing an order on www.naiko-beauty.com confirms that:

• your personal information is accurate and complete,

• you are legally able to enter into a contract,

• you accept these Terms without restriction.

Naiko reserves the right to refuse or cancel orders in case of:

• suspicion of fraud,

• payment authorization failure,

• product unavailability.

An email notification will be sent in such cases.

6. Payment

Payments are processed securely through trusted third-party providers such as Shopify Payments, Stripe, PayPal, or other available methods depending on your region.

Your payment details are encrypted and never accessible to Naiko.

No order will be shipped until payment is fully validated.

7. Shipping & Delivery

We ship worldwide through trusted logistics partners.

Shipping times

Shipping times vary depending on your destination.
Estimated delivery times are shown at checkout and in your order confirmation email.

Delays caused by customs, carriers, or external events (weather, strikes, etc.) are not the responsibility of Naiko.

Shipping fees

Shipping fees are displayed at checkout and may vary by region and order total.

8. Returns & Refunds

Due to the nature of beauty and personal-care products, we do not accept returns on opened or used items for hygiene and safety reasons.

A refund may be issued only if:

• the product arrives damaged,

• the order contains an incorrect or missing item,

• the package is lost by the carrier.

Claims must be sent to support@naiko-beauty.com within 7 days of delivery, with photo or video evidence.

9. Use of Products

Naiko products are designed for external use only.
Customers are responsible for reading the instructions and performing any recommended patch tests before use.

Naiko is not liable for misuse, allergies, or adverse reactions that may occur.

10. Personal Data

Personal data is collected to:

• process your order,

• ensure delivery,

• improve customer service,

• send promotional offers (only with consent).

All data handling complies with GDPR.
More details can be found in our Privacy Policy.

11. Intellectual Property

All text, images, logos, graphics, and content on www.naiko-beauty.com are the exclusive property of MJ ECOM LLC.

Any reproduction or use without authorization is strictly prohibited.

12. Limitation of Liability

Naiko cannot be held responsible for:

• direct or indirect damages resulting from website use,

• temporary unavailability of the website,

• errors or inaccuracies in product descriptions (despite our best efforts).

13. Applicable Law

These Terms are governed by the laws of the State of New Mexico, USA.
Any disputes shall be handled by the competent courts in New Mexico.

14. Customer Service

For any questions or concerns, you may contact us at:
📧 support@naiko-beauty.com